Automating internal processes, maintaining documentation, and ensuring team alignment with updates and best practices, while maintaining effective communication with clients to build trust and reliability. Collaborating with cross-functional teams — testing, software development, project management, architecture, and database administration — to deliver stable solutions and coordinating production activities and software releases for clients across the United States, Mexico, Canada, and Central America. Monitoring KPIs, conducting root-cause analyses, and managing production systems in financial services, including international remittances, bill payments, and check processing. Participating in on-call rotations, providing 24/7 support for incident resolution, escalating issues (P1–P3) as required, and consistently focusing on risk mitigation and service continuity.

Designed IT audit plans in alignment with risk assessments and organizational objectives, executing audit procedures such as interviews, documentation reviews, and system analyses to evaluate control effectiveness and identify weaknesses. Conducted comprehensive IT risk assessments to detect vulnerabilities, threats, and operational risks across systems and infrastructure. Evaluated the effectiveness of IT controls, ensuring compliance with regulatory requirements, industry standards, and best practices, and performed detailed control testing to verify operational efficiency, adherence to governance frameworks, and minimization of risk exposure.

Performed remote maintenance and upgrades of T-Mobile telecommunications equipment, including RUs, Basebands, new site builds, and mobile antenna systems, while analyzing, implementing, and troubleshooting scripts (Linux, SecureCRT) to ensure seamless operations. Diagnosed and resolved hardware issues such as RUs, Basebands, antennas, RETs, RNCs, and cabinets in close coordination with Field Engineers, ASP teams, and on-site tower crews. Served as team lead, balancing resources, facilitating discussions, making decisions, and resolving conflicts within international cross-functional teams. Identified operational roadblocks and mitigated integration risks through careful analysis and stakeholder engagement, ensuring network stability and compliance with KPIs.

Planned and tracked project activities in refinery and oil-related projects, collaborating with cross-functional engineering supervisors to define and adjust key deliverables and milestones. Assisted the Project Manager with budgeting, forecasting, and progress reporting, while conducting weekly coordination meetings with multidisciplinary supervisors to identify potential bottlenecks, anticipate risks, and balance workforce allocation. Supported proposal efforts by preparing documentation, project presentations, and milestone reports, and acted as a liaison between engineering supervisors and project management to ensure clear communication, risk awareness, and alignment across all engineering disciplines.